1. Shipping Policy

 

Shipping Area
We currently ship orders within the United States only.

 

Carriers & Methods
All orders are shipped via FedEx using the following options:

• FedEx 2‑Day

• FedEx Overnight

Available options and rates will be shown at checkout.

 

Shipping Costs
Customers are responsible for all shipping costs. Shipping rates are calculated based on destination, package weight, and the selected FedEx service.

 

Processing & Shipping Days

• Orders are processed and shipped on Tuesdays only (weather permitting).

• Orders placed after our weekly cut‑off time will ship the following Tuesday.

• Once your order has shipped, you will receive a confirmation email with tracking information.

 

Delivery Timeframes
Estimated delivery times (after the order ships):

• FedEx 2‑Day: Typically 2 business days

• FedEx Overnight: Typically 1 business day

Delivery times are estimates only and may be affected by weather, carrier delays, holidays, or other factors outside our control.

 

Shipping Issues & Delays
Once a package is accepted by FedEx, Andi’s Antics is not responsible for delays, loss, or damage caused by the carrier. If an issue arises, please contact FedEx directly with your tracking number. We will do our best to support you with any information needed for a carrier claim.

 

2. Return, Refund & Exchange Policy

 

All Sales Policy
Due to the nature of our products and the health and safety of animals, all sales are final.

We do not accept returns or exchanges on any products.

 

Refunds
Refunds are only considered in limited cases, at the sole discretion of Andi’s Antics, for example if:

• An item is confirmed as never shipped, or

• There is a significant error on our part (such as shipping the wrong animal).

Approved refunds will be processed back to your original method of payment. Processing times may vary depending on your bank or payment provider.

 

Damaged or Lost in Transit
Once your order is handed to FedEx, we are not responsible for carrier delays, damage, or loss.
If your package is damaged or lost:

1. Contact FedEx to open a claim.

2. Keep all packaging and take photos of any visible damage.

We will assist with necessary information, but we do not guarantee refunds for carrier‑related issues.

 

Order Cancellations
Orders may only be canceled before they are prepared for shipment. Because we only ship on Tuesdays, cancellation requests must be received before Tuesday’s processing begins. Once an order is being prepared or has shipped, it cannot be canceled or refunded.

 

3. Live Arrival Guarantee

 

We care deeply about the health and safety of every animal we ship. The following Live Arrival Guarantee applies to live spiders purchased from Andi’s Antics.

 

Coverage
Our Live Arrival Guarantee covers animals that arrive dead on arrival (DOA), provided that:

1. The shipment was sent to a valid address provided at checkout.

2. The package is received on the first delivery attempt (not left outside, refused, or returned to the depot).

3. Any issue is reported to us within 4 hours of the delivery time shown by FedEx tracking.

 

Customer Responsibilities
To qualify for the Live Arrival Guarantee, you must:

1. Be available to receive the package on the first delivery attempt.

2. Contact us within 2 hours of the recorded delivery time if there is an issue.

3. Provide clear photo proof of the animal in the condition it arrived (full, unaltered photos of the spider and, if possible, the shipping container/packing).

If we do not receive notice and proof within 2 hours of delivery, the Live Arrival Guarantee is void.

 

What We Offer if There Is a DOA
If your claim is approved under this policy, we will offer either:

• A replacement animal of the same or comparable value (subject to availability), or

• Store credit equal to the purchase price of the affected animal (product value only; shipping is not included).

The option offered (replacement or store credit) may depend on availability and current shipping conditions.

 

Exclusions
The Live Arrival Guarantee does not apply if:

• The package is not received on the first delivery attempt, is left outside, or is not promptly collected.

• The delivery is delayed or mishandled due to carrier error, weather conditions, or an incorrect/insufficient address provided by the customer.

• The animal is harmed due to improper care, enclosure setup, temperature, or handling after arrival.

In these cases, replacements, store credit, or refunds are not guaranteed.

 

Weather & Shipping Conditions
We reserve the right to delay shipping if weather or other conditions are unsafe for live arrival. If this happens, we will contact you and reschedule shipment to the next suitable Tuesday.

 

4. Contact

 

If you have questions about these policies or believe your situation may qualify for an exception, please contact us with your:

• Full name

• Order number

• Photos and details of the issue

We will review your request and respond as soon as possible.